Your Flower Arrangement FAQs Answered: Delivery, Longevity, and More
What if I Want My Order Delivered by a Specific Time?
If you need your order delivered by a specific time, you should call us to select a delivery window that suits your schedule. We strive to ensure timely delivery for all our customers.
Will the Arrangement Look Just Like the Picture?
Most of the photographs on our website are styled as one-sided arrangements, where all flowers are in peak-bloom and gathered in the front of the vase. This setup provides a full representation of the flowers contained in each arrangement. While we aim to match the photos as closely as possible, slight variations may occur due to seasonal availability.
How Long Does an Arrangement Last?
With a little extra care, any size flower arrangement or fresh flower bouquet can last 5-7 days or longer. The longevity of your floral arrangement depends on the types of flowers used and the care they receive.
How Can I Make My Arrangement Last Longer?
To extend the life of your arrangement, refresh the water every few days in a clean vase and trim the stems to promote water absorption. If the vessel contains floral foam, make sure to keep the water level above the foam. Additionally, ensure no foliage falls below the waterline to prevent bacterial growth.
What is Your Return Policy?
If you are not completely satisfied with your purchase, please contact our customer service department within 2 days of delivery. We will be happy to schedule a replacement delivery of the arrangement or provide a refund.
Do You Deliver Outside of Boca Raton?
If you place an order outside our delivery area, we collaborate with the best florists in that region to ensure the highest quality products. In the rare event that a fulfilling florist fails to meet your expectations, we take responsibility for a refund.
Your Questions Answered: Placing an Order for Same-Day Flower Delivery
Can I Place an Order for Delivery Today?
Absolutely! Orders placed by 2 PM will be delivered the same day, by the end of business hours. If you need your flowers even sooner, you can request expedited delivery by call.
Will the Arrangement Look Just Like the Picture?
Most of the photographs on our website showcase one-sided arrangements where all flowers are in peak bloom and gathered at the front of the vase. This allows you to see a full representation of the flowers contained in each arrangement. While the exact placement may vary slightly, we ensure that your arrangement will be just as beautiful as the one pictured.
Can I Leave a Card Message?
Yes, you can! A complimentary message may be added to your order. To leave a personalized message with your gift, simply fill out the card message field before adding to cart. Rest assured, no billing or personal information will be included on the card.
Can I Order a Custom Arrangement?
Absolutely! If you want to send something special that is not available on our website, our designer’s choice option is perfect. Our talented floral designers will create a custom arrangement to match your preferences and ensure a unique and beautiful gift.
What If I Need to Change Something on My Order After I Placed It?
Please call us immediately if you need to make any changes to your order. Due to the urgency of same-day deliveries of perishable items, we move orders quickly. Prompt communication is crucial for making any adjustments.
Can You Send Me a Picture of What I’m Sending?
With our ‘See What You Send’ program, we’ll email you a picture of the exact arrangement right before it goes out the door with our delivery driver. We’ll also follow up to kindly ask for your feedback on our service.
What Happens After I Place My Order Online?
Once you place your order, you’ll receive a confirmation email with your receipt and all the order details. Our floral designers will then create the arrangement you are looking for. To provide peace of mind, we’ll even send you a picture of the completed arrangement before it is delivered.
Everything You Need to Know About Our Flower Delivery Services
Normal Delivery Hours
We understand that timing can be crucial when it comes to flower deliveries. Our business flower deliveries are available from 9:00 AM to 4:00 PM, Monday through Friday. For residences, hotels, hospitals, or funeral flower deliveries, you can expect our services from 9:00 AM to 4:00 PM, Monday through Saturday. If you prefer to have your order delivered during a specific time frame, we offer flexible options to accommodate your needs.
Delivering to Funeral Homes
Making funeral arrangements for a loved one can be stressful. When you order from us, we help guide you through the process and guarantee your arrangements will arrive promptly before the service begins. We handle all the details so you can focus on being present with your family during this difficult time.
Delivering to Schools
If you’re planning to send flowers to a student, please send them to their residence as schools do not typically accept flowers for delivery to students. For deliveries intended for teachers, it’s advisable to place your order early in the morning or the day prior to ensure it arrives before 2:00 PM.
What If No One Is Home?
If the recipient is not available at the time of delivery, the gift may be left with a neighbor, in a safe place, or a note will be left on the door directing the recipient to call and schedule a redelivery. In some cases, the florist may contact the recipient directly to arrange for another delivery time.
What If the Recipient Refuses the Delivery?
In the unfortunate event that the recipient refuses to accept a delivery, the sender may be held fully liable for the cost of the gift. If you know the recipient might not be home, you can request to leave the arrangement in a designated location. However, the customer assumes all liability for such requests, and due to high temperatures during the summer, we highly discourage leaving arrangements on doorsteps, porches, yards, or any location where the recipient cannot accept the arrangement promptly.
Understanding Our Return Policy and Guarantee for Floral Arrangements
At our floral shop, we prioritize customer satisfaction above all. We understand that sometimes things don’t go as planned, and that’s why we have a comprehensive return policy and satisfaction guarantee. Let’s dive into the details to ensure you have a seamless experience with our services.
What is Your Return Policy?
If you are not completely satisfied with your purchase, we encourage you to contact our customer service department within 2 days of the delivery of your order. Whether it’s an issue with the floral arrangement, plant quality, or gift basket, we are here to help. Our team will be delighted to schedule a replacement delivery or provide a refund, ensuring that you are fully satisfied with your purchase.
What’s Your Guarantee?
We take immense pride in delivering the freshest floral arrangements, plants, and gift baskets to our customers. All our flower arrangements are artistically arranged in a vase and hand-delivered to the recipient. We use only the highest quality flowers to ensure that each arrangement is as beautiful and fresh as possible. This commitment to quality is our guarantee to you.
Contacting Our Customer Service
Our customer service team is always ready to assist you with any concerns or queries you may have. If you need to initiate a return or discuss our guarantee, don’t hesitate to get in touch. We are here to ensure that your experience with our floral shop is nothing short of exceptional.
Thank you for choosing us for your floral needs. We look forward to serving you and delivering smiles with our beautiful arrangements.
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